You are responsible for your backups and web content.
We create our own weekly backups on the shared servers, and we can restore from those. However, this is NOT a procedure you should rely on to keep your content safe. Backups are made every Sunday and only the newest backups are kept. We make no guarantees about our weekly backups, and we do require a $25 fee to restore the backup files we have. If YOU can provide your own backup file, then there will be NO charge to you for us to restore your backup file.
Note: You may only create cPanel backups of 4 GB or less.
What if my account was suspended?
If your account is suspended less than 1 week before we run backups, your account will still be backed up!
If you are suspended for more than a week when we run backups, your old backup will be erased and you will not be included in the new backups. Thus, we will have NO backups for your account. So, it is very important that you maintain your own backups.
How do I restore my own backup?
A partial backup can be restored in cPanel, the same place where you made the backup.
A full backup must be restored by the root user for the server. We will restore your full backups for free. Simply open a support ticket and let us know the exact location, on your hosting account, where the backup file you want restored resides and we will restore it for you.
